Shipping policy

Via Art – Shipping, Cancellations & Refund Policy

Welcome to Via Art ! We're committed to giving you a seamless shopping experience and transparent policies.Please read the following terms and conditions carefully before placing your order.By making a purchase on our website,you agree to abide by these policies.

1. Order Processing & Shipping

  • Order Processing: Orders are typically processed within 1-2  business days (Monday to Friday, excluding public holidays). It takes about 7-10 days to deliver post dispatch.
  • Shipping Confirmation: Once your order is processed and dispatched, you'll receive a shipping confirmation email containing a tracking link. Please allow up to 24 hours for the tracking status to accurately update.
  • Delivery Estimates: We partner with reliable courier companies and/or Speed Post to ensure timely delivery. While we aim for your order to reach you within the estimated time mentioned in your order confirmation, please note that delivery times are estimates.
  • Address Accessibility: If the delivery address isn't easily accessible, the delivery time might exceed our initial estimate. To confirm delivery details, we may contact you via the email or phone number you provided.

2. Customer Responsibility for Accurate Information

It is the customers sole responsibility to ensure all shipping information provided at the time of purchase is accurate and complete. This includes:

  • Full Name
  • Complete and Correct Shipping Address (including house number, street, locality, city, state, and correct pincode)
  • Valid and Accessible Phone Number
  • Correct Email Address

Via Art won't be liable for non-delivery or delays resulting from incorrect or incomplete information you've provided.

3. Delivery Delays and Unforeseen Circumstances

  • Courier Delays: Via Art isn't liable for any delays in delivery caused by the courier company, Speed Post, or factors beyond our reasonable control (e.g., unforeseen transit issues, local delivery constraints).
  • Uncontrollable Events (Force Majeure): In the rare event that delivery isn't possible for reasons entirely outside of Via Art's control—including, but not limited to, poor courier services in your area, inaccessibility of the delivery location, or force majeure events (such as natural disasters, strikes, war, acts of terrorism, or other events beyond our reasonable control)—we'll inform you of the inability to deliver and cancel your order. A full refund will then be processed.